Casner & Edwards, LLP processes a lot of online payments because it’s easier for their clients and encourages timely remittance. As online payments have increased, however, so have the costs, causing the firm to look for better alternatives.
Challenge
The firm not only wanted to save money but also improve the client experience, which led to switching to PayQ.
Solution Benefits
PayQ integrates directly with the firm’s billing software to:
- Lower processing fees: PayQ charges a flat 2.95% fee (including Amex), no transaction fees, and only a $30/month merchant account fee. There is no percentage charge on ACH, just a flat $1 per transfer.
- Advanced payment functionality: client portals deliver a simple, elegant payment experience that remembers client account information.
With PayQ, we "found money" that used to go directly to credit card companies.
The Bottom-Line
After implementing PayQ, the firm has seen:
● Significant Reduction in Credit Card Fees: In the first month, the firm saw a substantial drop in processing fees, directly impacting its bottom line. “With PayQ we ‘found money’ that used to go directly to credit card companies,” said Paul Masuret, Executive Director at Casner & Edwards.
● Easy Implementation: “The overall implementation process was seamless. We didn’t have to do much at all—our firm was live within a week.”