Challenges
For FitzGerald Morris Baker Firth P.C. (FMBF), collections had become a largely reactive process.
The firm relied on manual A/R follow-up, limited invoice customization, and billing workflows that often created unnecessary friction for both staff and clients. Missing prior balances, inconsistent invoice delivery, and time-consuming follow-up activities made it difficult to move revenue efficiently from billed to paid.
The result was a familiar challenge for many law firms:
- Excessive administrative effort
- Delayed cash collection
- Limited visibility into outstanding balances
- Revenue trapped in avoidable billing and collections exceptions
FMBF recognized an opportunity to improve cash flow—not by adding headcount, but by modernizing the revenue cycle itself.
The Revenue Acceleration Opportunity
FMBF wasn’t struggling to generate revenue.
The challenge was accelerating the path from work completed to cash collected.
The firm wanted to:
- Eliminate manual collections processes
- Improve invoice accuracy and visibility
- Reduce billing and payment friction
- Give clients a better payment experience
- Free staff from repetitive administrative tasks
Most importantly, they wanted greater control over the exceptions that slow collections and create unnecessary delays.
Why Zebraworks
FMBF implemented Zebraworks Revenue Acceleration capabilities across billing, collections, and payments. By connecting insight with action in a single platform, the firm transformed how it manages the final stages of the revenue cycle.
Billing Without the Friction
The firm gained the ability to:
- Select specific invoices for delivery
- Customize client communications
- Include prior balances automatically
- Eliminate one-off manual invoice fixes
Accurate invoices delivered at the right time reduced confusion and improved collection outcomes.
Embedded Collections Workflows
Instead of relying on manual follow-up processes, FMBF introduced automated collections workflows that:
- Generated reminder notices automatically
- Tracked collection activity consistently
- Reduced administrative burden on staff
- Improved visibility into outstanding balances
Collections became proactive instead of reactive.
Frictionless Payments
Clients gained access to a modern payment experience that allowed them to:
- View outstanding balances
- Make secure online payments
- Resolve invoices more quickly
By reducing payment friction, the firm accelerated the movement of cash through the revenue cycle.
The Results
Revenue Acceleration Outcomes
- Reduced administrative workload through automated invoice delivery
- Faster collections through improved billing accuracy and payment visibility
- Improved client payment experience
- Lower payment processing costs
- Greater control over billing and collections workflows
- More efficient handling of revenue cycle exceptions
By removing friction from billing, collections, and payments, FMBF accelerated the movement of cash while improving operational efficiency across the firm.
Client Perspective
“Zebraworks gives us the control we’ve never had in our billing system. Now we can customize messages, include prior balances, and streamline invoicing instead of dealing with one-off manual fixes.”
— Kyle M. Fish, Executive Director
“The transition was awesome. The team at Zebraworks was phenomenal to work with—things went faster than I thought they could, and when they were done, they were done. No cleanup, no issues.”
— Kyle M. Fish, Executive Director
Revenue Acceleration in Practice
For FMBF, the transformation wasn’t simply about collections.
It was about creating a faster, more intelligent path from work completed to cash collected.
By reducing friction, automating manual exceptions, and improving client engagement, the firm accelerated revenue while creating a better experience for both finance staff and clients.
That’s Revenue Acceleration.