{"id":19950,"date":"2026-04-30T10:14:23","date_gmt":"2026-04-30T16:14:23","guid":{"rendered":"https:\/\/zebraworks.com\/?p=19950"},"modified":"2026-04-30T14:38:55","modified_gmt":"2026-04-30T20:38:55","slug":"why-firms-are-losing-15-25-of-revenue-and-how-to-get-it-back","status":"publish","type":"post","link":"https:\/\/zebraworks.com\/en_gb\/why-firms-are-losing-15-25-of-revenue-and-how-to-get-it-back\/","title":{"rendered":"Why Firms Are Losing 15-25% of Revenue\u2014and How to Get It Back"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"19950\" class=\"elementor elementor-19950\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bee2407 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bee2407\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7bf78f9\" data-id=\"7bf78f9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-081b600 elementor-widget elementor-widget-button\" data-id=\"081b600\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.youtube.com\/watch?v=kENI3EYPf5g&#038;t=1s\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Watch On Demand<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab01f0e elementor-widget elementor-widget-text-editor\" data-id=\"ab01f0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Law firms are losing 15\u201325% of potential revenue\u2014not because of rates or demand, but because of breakdowns in the billing and collections process.<\/p><p>In this session with <a href=\"https:\/\/www.matternassoc.com\/\">Mattern<\/a> and Zebraworks, we\u2019ll take a practical look at where revenue leakage actually occurs and why most efforts to fix it fall short, and touch upon how firms can keep expenses in check. The reality: Law firms don\u2019t have a revenue problem. They have a conversion problem.<\/p><p>\u200bIn this session, we cover:<\/p><ul><li>\u200bWhere firms lose revenue between WIP, billing, and collections<\/li><li>How firms are using AI to reduce lockup and improve realization<\/li><li>Why adding staff hasn\u2019t solved the problem<\/li><li>How manual exceptions slow the billing and collections cycle<\/li><li>\u200bLeveraging strategic exceptions to pull cash forward<\/li><li>How leading firms are improving billing velocity and collection outcomes<\/li><li>What a modern, connected invoices-to-cash workflow actually looks like<\/li><li>How firms can keep rising expenses in check and in most cases, lower them.<\/li><\/ul><p>Watch the On-Demand Recording.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5f49987 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5f49987\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1f21437\" data-id=\"1f21437\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1660d5b elementor-widget elementor-widget-video\" data-id=\"1660d5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/kENI3EYPf5g&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2d65f9f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2d65f9f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-999fc4c\" data-id=\"999fc4c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-53b511c elementor-widget elementor-widget-heading\" data-id=\"53b511c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Hosts <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-129abe9 uael-member-image-pos-left uael-shape-square elementor-widget elementor-widget-uael-team-member\" data-id=\"129abe9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"uael-team-member.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"uael-member-stacked-mobile uael-member-image-valign-top uael-team-member\">\n\t\t\t<div class = \"uael-team-member-wrap\" >\n\t\t\t\t<div class=\"uael-member-wrap\" >\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"uael-team-member-image\">\n\t\t\t\t\t\t\t<div class=\"elementor-animation-\"><img fetchpriority=\"high\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/zebraworks.com\/wp-content\/uploads\/2023\/10\/Bill-2023-405px-300x300.png\" class=\"attachment-medium size-medium wp-image-15474\" alt=\"\" srcset=\"https:\/\/zebraworks.com\/wp-content\/uploads\/2023\/10\/Bill-2023-405px-300x300.png 300w, https:\/\/zebraworks.com\/wp-content\/uploads\/2023\/10\/Bill-2023-405px-150x150.png 150w, https:\/\/zebraworks.com\/wp-content\/uploads\/2023\/10\/Bill-2023-405px.png 405w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"uael-team-member-content\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"uael-team-member-name\">\n\t\t\t\t\t\t<h3 class=\"uael-team-name\">Bill Bice<\/h3>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"uael-team-member-designation\">\n\t\t\t\t\t\t\t<div class=\"uael-team-desig\">CEO | Zebraworks\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"uael-separator-wrapper\">\n\t\t\t<span class=\"uael-separator\"><\/span>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"uael-team-member-desc\">\n\t\t\t\t\t\t\t<div class=\"uael-team-desc\">Recognized as a legal tech industry visionary, receiving Thomson\u2019s innovator of the year award. Founder of ProLaw Software (acquired by Thomson Reuters), West km (used by 70% of the top 1000 law firms worldwide) and Exemplify (acquired by Bloomberg Law).\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57b8154 uael-member-image-pos-left uael-shape-square elementor-widget elementor-widget-uael-team-member\" data-id=\"57b8154\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"uael-team-member.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"uael-member-stacked-mobile uael-member-image-valign-top uael-team-member\">\n\t\t\t<div class = \"uael-team-member-wrap\" >\n\t\t\t\t<div class=\"uael-member-wrap\" >\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"uael-team-member-image\">\n\t\t\t\t\t\t\t<div class=\"elementor-animation-\"><img decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/zebraworks.com\/wp-content\/uploads\/2020\/08\/our-team-ken-bassham-01-300x300.png\" class=\"attachment-medium size-medium wp-image-3203\" alt=\"\" srcset=\"https:\/\/zebraworks.com\/wp-content\/uploads\/2020\/08\/our-team-ken-bassham-01-300x300.png 300w, https:\/\/zebraworks.com\/wp-content\/uploads\/2020\/08\/our-team-ken-bassham-01-150x150.png 150w, https:\/\/zebraworks.com\/wp-content\/uploads\/2020\/08\/our-team-ken-bassham-01.png 406w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"uael-team-member-content\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"uael-team-member-name\">\n\t\t\t\t\t\t<h3 class=\"uael-team-name\">Ken Bassham<\/h3>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"uael-team-member-designation\">\n\t\t\t\t\t\t\t<div class=\"uael-team-desig\">CRO | Zebraworks\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"uael-separator-wrapper\">\n\t\t\t<span class=\"uael-separator\"><\/span>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"uael-team-member-desc\">\n\t\t\t\t\t\t\t<div class=\"uael-team-desc\">Ken\u2019s experience helping businesses grow started with joining ProLaw Software in 1998 as the National Sales Manager. During his tenure, he rolled out the B2B sales team that accelerated ProLaw\u2019s expansion, leading to acquisition by Thomson Reuters. Ken joined the team at Thomson Reuters as Senior Director of Sales, overseeing the law firm segment.<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0567571 uael-member-image-pos-left uael-shape-square elementor-widget elementor-widget-uael-team-member\" data-id=\"0567571\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"uael-team-member.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"uael-member-stacked-mobile uael-member-image-valign-top uael-team-member\">\n\t\t\t<div class = \"uael-team-member-wrap\" >\n\t\t\t\t<div class=\"uael-member-wrap\" >\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"uael-team-member-image\">\n\t\t\t\t\t\t\t<div class=\"elementor-animation-\"><img decoding=\"async\" width=\"225\" height=\"300\" src=\"https:\/\/zebraworks.com\/wp-content\/uploads\/2026\/04\/RM-Headshot--225x300.png\" class=\"attachment-medium size-medium wp-image-19953\" alt=\"\" srcset=\"https:\/\/zebraworks.com\/wp-content\/uploads\/2026\/04\/RM-Headshot--225x300.png 225w, https:\/\/zebraworks.com\/wp-content\/uploads\/2026\/04\/RM-Headshot--768x1024.png 768w, https:\/\/zebraworks.com\/wp-content\/uploads\/2026\/04\/RM-Headshot--1152x1536.png 1152w, https:\/\/zebraworks.com\/wp-content\/uploads\/2026\/04\/RM-Headshot--1536x2048.png 1536w, https:\/\/zebraworks.com\/wp-content\/uploads\/2026\/04\/RM-Headshot--9x12.png 9w, https:\/\/zebraworks.com\/wp-content\/uploads\/2026\/04\/RM-Headshot--scaled.png 1920w\" sizes=\"(max-width: 225px) 100vw, 225px\" \/><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"uael-team-member-content\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"uael-team-member-name\">\n\t\t\t\t\t\t<h3 class=\"uael-team-name\">Robert Mattern<\/h3>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"uael-team-member-designation\">\n\t\t\t\t\t\t\t<div class=\"uael-team-desig\">President | Mattern Associates\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"uael-separator-wrapper\">\n\t\t\t<span class=\"uael-separator\"><\/span>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"uael-team-member-desc\">\n\t\t\t\t\t\t\t<div class=\"uael-team-desc\">Mattern &amp; Associates assists law firms in developing an unbiased strategic direction for their business processes while improving both the cost-effectiveness and the recovery of expenses for these services.\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Watch On Demand Law firms are losing 15\u201325% of potential revenue\u2014not because of rates or demand, but because of breakdowns in the billing and collections process. In this session with [&hellip;]<\/p>\n","protected":false},"author":23,"featured_media":19957,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[47],"tags":[],"class_list":["post-19950","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-webinars"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/zebraworks.com\/en_gb\/wp-json\/wp\/v2\/posts\/19950","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zebraworks.com\/en_gb\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zebraworks.com\/en_gb\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zebraworks.com\/en_gb\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/zebraworks.com\/en_gb\/wp-json\/wp\/v2\/comments?post=19950"}],"version-history":[{"count":10,"href":"https:\/\/zebraworks.com\/en_gb\/wp-json\/wp\/v2\/posts\/19950\/revisions"}],"predecessor-version":[{"id":19965,"href":"https:\/\/zebraworks.com\/en_gb\/wp-json\/wp\/v2\/posts\/19950\/revisions\/19965"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zebraworks.com\/en_gb\/wp-json\/wp\/v2\/media\/19957"}],"wp:attachment":[{"href":"https:\/\/zebraworks.com\/en_gb\/wp-json\/wp\/v2\/media?parent=19950"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zebraworks.com\/en_gb\/wp-json\/wp\/v2\/categories?post=19950"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zebraworks.com\/en_gb\/wp-json\/wp\/v2\/tags?post=19950"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}