{"id":16910,"date":"2024-07-22T13:52:05","date_gmt":"2024-07-22T19:52:05","guid":{"rendered":"https:\/\/nqzw.com\/?p=16910"},"modified":"2025-09-05T10:09:24","modified_gmt":"2025-09-05T16:09:24","slug":"law-firm-enhances-collections-with-billingq","status":"publish","type":"post","link":"https:\/\/zebraworks.com\/en_gb\/law-firm-enhances-collections-with-billingq\/","title":{"rendered":"Law Firm Enhances Collections Efficiency with BillQ"},"content":{"rendered":"
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\n\t\t\t\tImproving Accounts Receivable Management at McNamee Hosea \t\t\t<\/p>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Natalie Burns, <\/span>Assistant Firm Administrator at McNamee Hosea,<\/span> shared her frustration with their <\/span>previous<\/span> AR and collections process: “It was time-consuming and <\/span>lacked parameters for when a client should be contacted<\/span>.” Burns sought a solution <\/span>to<\/span> streamline collections and improve <\/span>the <\/span>firms\u2019<\/span> financial management<\/span> overall<\/span>.<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Challenges<\/h3>

Manual Collections Process:<\/span><\/b> The firm’s AR and collections processes were entirely manual, leading to inefficiencies and inconsistencies. The team lacked standardized parameters for client contact, which delayed collections and complicated tracking.<\/span>\u00a0<\/span><\/p>

Time-Consuming Procedures:<\/span><\/b> Manual tasks consumed significant staff time, leaving less room for higher-value projects. This inefficiency extended the billing cycle, delaying payments and affecting cash flow.<\/span>\u00a0<\/span><\/p>

Fragmented Financial Data:<\/span><\/b> Accessing comprehensive financial data was difficult, requiring constant drilling down of information to get meaningful insights. This fragmented view hindered effective financial management.<\/span>\u00a0<\/span><\/p>

The firm turned to BillQ to transform its collections process and address these challenges.<\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Solution Benefits\u00a0<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\tOnce our attorneys saw the automated emails and how we could customize them to say whatever we needed them to, they were all on board.\u201d \t\t\t<\/p>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t- Natalie Burns, Assistant Firm Administrator<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Automated Billing Workflows<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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“<\/span>BillQ<\/span> has significantly reduced our billing cycle time, freeing up staff time for more valuable projects,” says Burns. The automated workflows streamline redundant manual tasks, ensuring <\/span>timely<\/span> and <\/span>accurate<\/span> billing processes.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Improved AR Notices<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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BillQ<\/span> generates professional AR notices based on workflow settings<\/span>. These notices feature combined PDF attachments with Statements of Account linked to detailed outstanding bills. They<\/span> can be reviewed and edited before approval, ensuring accuracy and professionalism.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Attorney Buy-in<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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As with any <\/span>new technology<\/span> or process, there was concern about getting the billing attorneys to <\/span>buy-in. <\/span>\u201cOnce our attorneys saw the automated emails and how we could customize them to say whatever we needed them to, they were all on board.\u201d<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Email capabilities<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\u00a0In <\/span>McNamee Hosea\u2019s case, they wanted all client communication to be <\/span>CC\u2019d<\/span> to the billing attorney. <\/span>Previously, this was a manual task, now automated by <\/span>BillQ<\/span>. <\/span>In addition, Burns uses the Email Queue <\/span>as quick review of the A\/R notices <\/span>before <\/span>they\u2019re<\/span> actually sent<\/span>.<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Comprehensive Financial Dashboards<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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BillQ<\/span> integrates <\/span>DataQ\u2019s<\/span> client\/matter dashboards, <\/span>providing<\/span> a 360\u00b0 view of all financial information, including AR aging, WIP aging, payments, write-offs, and more. “<\/span>Recently, an attorney asked for a client\u2019s billing account statement. With <\/span>BillQ<\/span>, I was able to send it to him in less than five minutes,\u201d<\/span> Burns notes.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\tBillQ exceeded our expectations, delivering continuous improvements.\u201d \t\t\t<\/p>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t- Natalie Burns, Assistant Firm Administrator<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Impact of <\/span>BillQ<\/span><\/span> <\/span><\/h3>\n

Faster Collections:<\/span><\/b> The firm has significantly reduced AR turnover, improving overall cash flow. <\/span> <\/span><\/p>\n

Streamlined Operations:<\/span><\/b> BillQ’s automation and integration with the firm’s financial management system have streamlined operations, reducing billing cycle time, allowing staff to focus on higher-value tasks, and improving overall productivity.<\/span> <\/span><\/p>\n

Client-Centric Approach:<\/span><\/b> Professional AR notices and comprehensive financial dashboards have delivered a better experience for attorneys, staff, and clients. <\/span> <\/span><\/p>\n

Learn more about BillQ<\/a>. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Improving Accounts Receivable Management at McNamee Hosea Natalie Burns, Assistant Firm Administrator at McNamee Hosea, shared her frustration with their previous AR and collections process: “It was time-consuming and lacked […]<\/p>\n","protected":false},"author":23,"featured_media":16911,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[36],"tags":[],"class_list":["post-16910","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles-and-case-studies"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/zebraworks.com\/en_gb\/wp-json\/wp\/v2\/posts\/16910","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zebraworks.com\/en_gb\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zebraworks.com\/en_gb\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zebraworks.com\/en_gb\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/zebraworks.com\/en_gb\/wp-json\/wp\/v2\/comments?post=16910"}],"version-history":[{"count":0,"href":"https:\/\/zebraworks.com\/en_gb\/wp-json\/wp\/v2\/posts\/16910\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zebraworks.com\/en_gb\/wp-json\/wp\/v2\/media\/16911"}],"wp:attachment":[{"href":"https:\/\/zebraworks.com\/en_gb\/wp-json\/wp\/v2\/media?parent=16910"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zebraworks.com\/en_gb\/wp-json\/wp\/v2\/categories?post=16910"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zebraworks.com\/en_gb\/wp-json\/wp\/v2\/tags?post=16910"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}