{"id":16229,"date":"2024-04-01T14:59:24","date_gmt":"2024-04-01T20:59:24","guid":{"rendered":"https:\/\/nqzw.com\/?p=16229"},"modified":"2025-10-17T09:37:55","modified_gmt":"2025-10-17T15:37:55","slug":"firm-prioritizes-client-service-with-billingq","status":"publish","type":"post","link":"https:\/\/zebraworks.com\/en_gb\/firm-prioritizes-client-service-with-billingq\/","title":{"rendered":"Firm Prioritizes Client Service with BillQ"},"content":{"rendered":"
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\n\t\t\t\t\nMarkowitz Herbold enhances billing operations to focus on clients \t\t\t<\/p>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Christie Lok, the Director of Finance at Markowitz Herbold<\/a>, expressed significant dissatisfaction with the time previously lost to delivering bills and following up on collections: “The process is best described as ‘inefficient.'”<\/span>\u00a0<\/span><\/p>

Lok turned to BillQ<\/a>, seeking a solution that would streamline the firm\u2019s billing process so that it could focus more on clients. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Challenges<\/h3>

Inefficient Invoice Delivery:<\/strong> After generating bills in the firm\u2019s financial management system, Lok’s team faced a multi-step, time-consuming process: creating a new email in Outlook, attaching the bill, drafting a message to the client, updating financial information, and verifying that it was all correct.<\/span>\u00a0<\/span><\/p>

Time Wasted:<\/strong> The need for multi-step, manual procedures and repeated verification of information led to significant time loss for Lok and her team. This inefficiency also delayed the billing process, extending the time to send client invoices.\u00a0<\/span><\/p>

Visibility to Data:<\/strong> Accessing dimensions of case information out of ProLaw was difficult and arduous, requiring constant drilling down of inquiries to get meaningful data. <\/span>\u00a0<\/span><\/p>

Markowitz Herbold implemented <\/span>BillQ<\/span> to address these challenges, which transformed their billing operations in several <\/span>key ways<\/span>:<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Solution Benefits\u00a0<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\tBillQ has made meaningful improvements to the time it takes us to get our invoices delivered to our clients and therefore get paid faster.\u201d\t\t\t<\/p>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t- Christie Lok, Director of Finance<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Improved Bill Delivery<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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BillQ<\/span> automates <\/span>bill delivery based on the billing attorney, <\/span>client<\/span> and matter. Email <\/span>merge<\/span> fields create professional communication that is right every time, always delivered to the \u201cto\u201d a<\/span>nd \u201ccc\u201d contacts on file.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Deep Integration<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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BillQ<\/span> connects with the firm\u2019s billing system <\/span>throughout<\/span> the day, <\/span>deliver<\/span>ing<\/span> seamless billing workflows and access to client\/matter financial information. \u201cTasks that previously took minutes can now be completed in seconds,\u201d Lok.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Dashboard Views<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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E<\/span>asily see historical info for a matter or client, answering a client or billing <\/span>attorney<\/span>\u2019<\/span>s<\/span> question<\/span>. Visually track<\/span>\u00a0<\/span>the status and progression of a <\/span>matter <\/span>graphically.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Queues Workflow<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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For accounts that Lok and her team want to pay special attention to, the Email Queue allows for edits and customization to take place before emails are sent. <\/span><\/span>\u201cBecause it\u2019s a Queue-based system, nothing gets missed,\u201d according to Lok.<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\tWe would compare information from BillQ with what was in ProLaw, and we were blown away. BillQ saves so many steps.\u201d \t\t\t<\/p>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t- Christie Lok, Director of Finance<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Impact of <\/span>BillQ<\/span><\/span> <\/span><\/h3>\n

After implementing <\/span>BillingQ<\/span>, <\/span>Lok and her team can better<\/span> focus on an account’s overall health: \u201cRather than focusing on the process, we are focusing on the client,\u201d says Lok. <\/span><\/span> <\/span><\/p>\n

Learn more about BillQ<\/a>. <\/p>\n

<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Markowitz Herbold enhances billing operations to focus on clients Christie Lok, the Director of Finance at Markowitz Herbold, expressed significant dissatisfaction with the time previously lost to delivering bills and […]<\/p>\n","protected":false},"author":23,"featured_media":16236,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[36],"tags":[],"class_list":["post-16229","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles-and-case-studies"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/zebraworks.com\/en_gb\/wp-json\/wp\/v2\/posts\/16229","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zebraworks.com\/en_gb\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zebraworks.com\/en_gb\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zebraworks.com\/en_gb\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/zebraworks.com\/en_gb\/wp-json\/wp\/v2\/comments?post=16229"}],"version-history":[{"count":0,"href":"https:\/\/zebraworks.com\/en_gb\/wp-json\/wp\/v2\/posts\/16229\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zebraworks.com\/en_gb\/wp-json\/wp\/v2\/media\/16236"}],"wp:attachment":[{"href":"https:\/\/zebraworks.com\/en_gb\/wp-json\/wp\/v2\/media?parent=16229"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zebraworks.com\/en_gb\/wp-json\/wp\/v2\/categories?post=16229"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zebraworks.com\/en_gb\/wp-json\/wp\/v2\/tags?post=16229"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}