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From Manual Collections to Revenue Acceleration

Revenue Doesn't Accelerate on Its Own

For many law firms, collections remain one of the most manual and unpredictable parts of the revenue cycle.

Finance teams spend hours reviewing aging reports, sending reminder emails, generating statements, and following up on outstanding balances. By the time an invoice appears on an aging report, the opportunity to influence the outcome may already be shrinking.

The result is familiar:

  • Growing lockup
  • Delayed cash flow
  • Inconsistent collection efforts
  • Valuable staff time spent on administrative follow-up

Leading firms are taking a different approach.

Rather than treating collections as a standalone process, they’re embedding collections into a broader Revenue Acceleration strategy—one that identifies opportunities earlier, prioritizes action intelligently, and removes friction throughout the path from invoice to payment.

McNamee Hosea: Replacing Manual Processes with Scalable Workflows

McNamee Hosea relied heavily on manual collections processes.

Staff spent valuable time generating statements, tracking communications, and managing collection efforts that were difficult to scale as the firm grew.

The firm wanted a more efficient way to manage receivables without sacrificing client relationships or increasing administrative burden.

By implementing Zebraworks, McNamee Hosea transformed collections from a manual process into an automated workflow.

The result was immediate visibility, consistency, and efficiency across the firm’s collection efforts.

We have saved a lot of time over our manual process and we have seen an uptick in our A/R collections.

Revenue Acceleration Impact

  • Reduced manual collections workload
  • Increased collections efficiency
  • Improved consistency of client outreach
  • Greater visibility into outstanding receivables
  • Accelerated movement of cash through the revenue cycle

Lippes Mathias: Modernizing the Client Payment Experience

Collections isn’t just about follow-up, it’s also about removing barriers to payment. For Lippes Mathias, improving the client payment experience became an important part of accelerating cash flow.

The firm wanted clients to have an easier way to view invoices, understand balances, and submit payments without unnecessary delays or administrative friction. By modernizing the payment experience and embedding collections workflows directly into the revenue cycle, the firm created a more seamless path from invoice delivery to payment receipt.

The result was faster resolution of outstanding balances and a better experience for both clients and staff.

Revenue Acceleration Impact

  • Reduced payment friction
  • Improved client engagement
  • Faster payment processing
  • Improved cash flow visibility
  • More efficient collections operations

Common Collections Bottlenecks

Although McNamee Hosea and Lippes Mathias had different objectives, both firms were dealing with the same underlying challenge: collections friction.

Common obstacles included:

  • Manual statement generation
  • Inconsistent follow-up processes
  • Limited visibility into collection activity
  • Payment delays caused by administrative complexity
  • Time-consuming management of aging receivables

These aren’t simply collections problems, they’re Revenue Acceleration problems. Every day an invoice remains unresolved is another day cash remains trapped in the system.

Built for Exceptions

The most significant collection delays rarely come from standard workflows. They come from exceptions:

  • Clients who miss expected payment dates
  • Invoices that require special attention
  • Accounts that need escalation
  • Balances that fall outside normal payment patterns

Each exception represents a decision point and a risk to manage it.  Zebraworks helps firms identify those exceptions, prioritize the right actions with AI-leveraged insights, and engage clients before delays before write-offs. 

Revenue Acceleration Through Collections Velocity

The firms that achieve the strongest cash flow performance aren’t necessarily collecting more; they’re collecting smarter.

McNamee Hosea and Lippes Mathias demonstrate what happens when collections become part of a connected Revenue Acceleration strategy rather than an isolated back-office process.

By reducing manual effort, improving client engagement, and surfacing collection opportunities earlier, these firms accelerated the movement of cash while creating a better experience for everyone involved.

That’s Revenue Acceleration in practice. 

More Case Studies

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