How Taylor Day Modernized Billing, Payments and A/R on their current system, while looking to the future
When Taylor Day implemented Zebraworks BillQ in March 2024, the firm wasn’t simply looking for a better way to send invoices. They needed a smarter, scalable way to manage the entire Invoices-to-Cash lifecycle, from billing to collections to financial insight.
Nearly two years later, the verdict is clear:
“BillQ is a 100% upgrade to ProLaw.”
— Leah H. Paul, MBA, Comptroller, Taylor Day
BillQ is a 100% upgrade to ProLaw."
By automating billing workflows, simplifying A/R follow-ups, integrating payments, and delivering real-time financial visibility, Taylor Day modernized their back office without disrupting attorneys or replacing their practice management system.
For ProLaw firms facing similar operational challenges, the Zebraworks approach provides a powerful reality: You don’t have to replace ProLaw to transform how money moves through your firm. And when the time comes to move systems, your Invoices-to-Cash will already be in place, and go with you.
The Challenge
Invoices-to-Cash friction inside ProLaw
Before implementing BillQ, Taylor Day faced common operational bottlenecks across their billing and collections workflows.
One-at-at-Time-Billing
In ProLaw, invoices had to be generated and emailed individually. For Taylor Day, this meant:
- Manually adding matters to billing lists
- Running invoices one at a time
- Sending each invoice individually
Urgent shareholder requests often created workflow disruptions. “I had to run a bill one at a time asnd send out the email. The process wasn’t scalable.”
— Leah H. Paul, MBA, Comptroller
Manual A/R Follow-Ups
ProLaw statements did not include attached invoice PDFs, forcing staff to:
- Retrieve each invoice individually
- Attach PDFs manually
- Build custom emails for every follow-up
Disconnected Payments
Taylor Day’s prior online payment platform did not integrate with ProLaw.
We would have to go back and grab every single copy of the PDFs and plot it into the email. A/R follow-up consumed valuable time.”
When clients paid invoices:
- Payments sometimes lacked invoice references
- Staff could not easily match payments to matters
- Bookkeepers manually entered transactions
“If a client just clicked pay, we had absolutely no idea what it was for.”
— Leah H. Paul
Limited Financial Visibility
Firm leadership regularly requested insights such as:
- Lock-up data
- Realization metrics
- Write-offs
- Client performance trends
Generating these insights required exporting multiple reports and rebuilding them in Excel before presenting them to partners.
The firm needed faster access to accurate financial intelligence.
The Zebraworks Approach
Law firms rarely operate in straight-line processes.
There are always exceptions:
- A partner needs one invoice sent immediately
- A client wants to pay several invoices at once
- A staff transition must not interrupt billing workflows
- Leadership needs lock-up data by tomorrow morning
BillQ was designed to handle these real-world exceptions across the entire Invoices-to-Cash cycle.
The Solution: BillQ Invoices-to-Cash
Taylor Day implemented BillQ and PayQ to automate bill delivery, A/R follow-ups and payments. The impact was immediate.
Batch Billing
Instead of sending invoices one by one:
- BillQ runs bills in batches
- Invoices populate automatically into a delivery queue
- Staff sends the with one cick
“I run the bills and click a button and off they go!”
– Leah H. Paul, MBA, Comptroller
Faster A/R Follow-Up
BillQ statements automatically:
- Attach invoice PDFs
- Organize balances clearly
- Send structured A/R emails
What used to take multiple steps now takes two clicks:
“Following up on A/R has made my life ten times easier.”
– Leah H. Paul, MBA, Comptroller
Integrated Payments
With PayQ clients can:
- Pay invoices directly from email
- Pay multiple invoices at once
- Submit retainers securely
Payments are tied directly to invoices, eliminating reconciliation confusion.
The Results
Taylor Day’s billing team now spends less time on manual work and more time managing the firm’s financial performance. The firm didn’t replace ProLaw, they fixed billing and collections inefficiencies to improve cash flow, reduce manual work, and gain better financial visibility.
Before Zebraworks
One-at-a-time invoice sending
Manual invoice attachment
Disconnected payment tracking
Manual A/R tracking
Excel-heavy leadership reporting
Manual workflow transition
After BillQ
Barch processing + instant workflows
Automatic PDF inclusion
Invoice-matched payments
Automated A/R workflows
Dashboard-driven insights
Two-click reassignment
A Message to ProLaw Firms
According to Bill Bice, CEO of Zebraworks, ProLaw firms should not feel pressure to replace systems prematurely.
“If your firm is running well on ProLaw, stay on ProLaw for as long as you can. We modernize the Invoices-to-Cash layer that actually drives revenue. And when the day comes that a firm decides to move to a new practice management platform, BillQ and PayQ move with them.”
— Bill Bice, CEO, Zebraworks
Taylor Day agrees:
We love BillQ and PayQ. When we change systems down the road, we’re taking BillQ and PayQ with us.”